Start a Return or Product Review

Need to return an item or get help with a product?

Tell us what happened before mailing anything back. We’ll review your request and explain the next step. If a return is appropriate, we’ll provide an RMA number and shipping instructions.

Choose the right department

When the contact form asks you to select a department, choose the one that best describes your request:

Returns & Refunds: If you have an unused item you would like to return. Please contact us within 30 days of your invoice date. Include your order/invoice # with your message. The item must be complete, undamaged, and in like-new condition. If returning a dash mount for a refund, before we issue an RMA, please send a photo of the complete mount and clear close-ups of its pre-drilled screw holes or unopened package. These photos help us check return eligibility before you pay to ship it back. We also inspect the mount when it arrives.

Warranty & Product Issues: Your item arrived damaged, broke, or may be defective. Describe the issue and include photos if possible.

Help With Attaching A Mount: Your dash mount does not seem to fit or attach as expected. Include your vehicle’s year, make, model, and trim, along with photos of the mount and the dashboard area where it attaches.

Not sure which department to choose? Select the closest one and tell us what happened. We’ll review your request.

Please include your order number. If you’re contacting us about a dash mount, also tell us whether screws have been inserted into its pre-drilled holes, even briefly. This helps us explain your options before you spend money on return shipping.

Open the contact form

An important note about dash mounts

Please test-fit your mount before inserting screws or attaching a device holder. Once screws have been inserted into a dash mount’s pre-drilled holes, it is considered used and does not qualify for a standard return refund—even if installation was not completed. Enlarged holes, damage, or other alterations may also make an item ineligible for a refund.

If you have already inserted screws and the mount does not fit, please contact us through Help With Attaching A Mount. We’ll review the concern before recommending a next step.

What happens after you contact us?

We review your request. We may ask a question or request photos to better understand a fit or product concern.
We explain the next step. This may be fit assistance, a warranty review, or an RMA for an eligible return.
If we issue an RMA, you ship the item to us. We’ll provide the return address and instructions. Please ship it within 15 days, include your order number and all supplied parts, and keep your tracking number. A-Tach does not provide prepaid return shipping labels.
We inspect the item when it arrives. An RMA authorizes you to send an item for review; it does not approve a refund in advance. We’ll email you the outcome after inspection.

Return shipping and fees

Customers pay for return shipping and packaging. Original shipping charges are not refundable.

Eligible returns are subject to a $5 restocking fee when the returned items total less than $50, or a 10% restocking fee when they total $50 or more. If we sent you the wrong item, please let us know so we can review and correct the mistake.