A-Tach warrants the product to be free of all defects in materials and workmanship for a period of six (6) months from the date of purchase. This warranty extends to the original buyer. Damaged products caused by anything outside of shipping damage are not covered by this warranty.
Within the period of this warranty, A-Tach has the option to repair or replace the item or refund the purchase price upon return of the items. All repairs and service must be done by A-Tach. The Product must be delivered to A-Tach during the warranty time along with proof of purchase price and date. Labor costs and parts to repair will be A-Tach Mounts responsibility. The shipping and packaging costs will be the buyer’s responsibility.
A-Tach Mounts will not be responsible for any damage to the vehicle or product due to the installation and/or use of the product. A-Tach is not responsible for damage to the mount caused by extreme heat conditions.
Any of the above exclusion may not apply in states that do not allow the exclusion or limitation. This warranty gives the Customer specific legal rights. The Customer also may have other rights which vary from state to state.
A-Tach Mounts Return Policy
Before any product may be returned, A-Tach must give prior approval. An RMA# (Return Merchandise Authorization Number) needs to be given to the buyer to return a product. All returns must be within (30) days of the invoice date and include proof of purchase. Holiday purchases can be returned through January 31st. Any returned product must be undamaged and in like new condition. Returned product must be scratch free with no additional holes or screw marks on the product. Once the pre-drilled holes in the mount have been screwed into, the mount is considered used and can no longer be refunded.
A-Tach reserves the right to withhold any refund if the product is believed to be damaged when returned. A return should include a copy of the original order or invoice. All parts and components that were shipped with the original product must be included with the returned product. The shipping and packaging costs will be the buyer’s responsibility.
Regarding Shipping Services and Restocking Fees
The A-Tach warranty can repair or send a replacement product if a product is defective or damaged during shipping or installation. A-Tach can also make a return for a refund when a product is sent back unused, undamaged and the mount is not screwed into or altered from original condition. Shipping is a service that is provided by an outside source. Once a package is scanned as delivered or is returned to the sender by the shipping company, a $5.00 restocking fee will be applied to product returns under $50 and a 10% restocking fee will be applied to returns over $50 that are sent back to A-Tach for any reason outside of an incorrectly sent item. A-Tach does not supply return shipping labels.
Contact Information: A-Tach Mounts / Clarkston, WA 99403 /[email protected]