Shipping Rates
The cost is based on the amount of the order.
FROM To Cost $.01 $34.99 $4.99 $35.00 $49.99 $6.49 $65.00 $99.99 FREE $100.00 $199.99 FREE $200.00 $499.99 FREE $500.00 $999.99 $24.99 $1000.00 $1999.99 $49.99 $2000.00 $4999.99 $74.99 $5000.00 + FREE $124.99
FREE shipping (within USA) on $50.00+ orders.
Does not apply to Bulk orders over $500.00.
Order Processing
Orders
typically get processed the same day or next business day. Due to the carrier pick up time, an order will most often be picked up the following day it is processed.
Domestic Shipping
We only ship domestic orders with USPS first class service. Packages typically arrive at most all locations in the mainland 48 States in 3-5 business days.
Shipping Issues
When
packages are stalled, misdirected, lost, or potentially stolen during
the delivery process, the matter will be resolved by either:
(a) locating and delivery of the original package, or
(b) refund of the purchase amount.
In all cases, Customer cooperation, as outline below, is required to pursue a resolution.
When
tracking shows the package as NOT delivered, and the package is
stalled, misdirected, or lost, A-Tach Mounts will launch an inquiry with the
carrier in an attempt to locate the package. Generally this takes up to
30 days. After 60 days, if the package has not been delivered or
located, we will resolve the matter by issuing a refund.
When
tracking shows the package as "Delivered" but the package is missing,
the Customer must file a Police Report and file a Stolen Mail Report
with the Postal Service, and forward written copies of these reports to
A-Tach Mounts. A-Tach Mounts will then begin working toward a resolution upon receipt of
these reports. You may be required to provide additional documentation.
Priority Shipping
We do not offer any type of priority shipping or use other carriers for domestic orders. There are a few reasons why we do not offer shipping options and once known, most customers understand why we do not offer it. Here are a couple reasons to share...
First, we are not located in a large metro area, so UPS and FedEx have limited access in our area. For us to offer expedited service we would need to physically take the package to a carrier’s location in a nearby city. Those locations are only open certain hours each day and they are not convenient hours so overnight delivery is not even an option. Also while we do ship orders quickly, once shipped we have no way of controlling when a package gets delivered but as the shipper, we are still responsible for the on-time delivery. If the package is not delivered on time or correctly, it is on us to refund the shipping cost of the package not being delivered on time or correctly. Being in a less populated area causes delays to happen far more than we and our customers like. When this happens, it does not reflect badly on the carrier companies, but it does reflect badly on us and that is not a good thing. We have found it is far better to only offer standard USPS shipping for domestic orders. This way customers understand that it will take a few days to receive their orders and are typically not let down or upset when their orders arrive in 3-4 days. Overall, it produces a much better experience for us and our customers.
We hope this information helps.
We hope this information helps.
The A-Tach Team
GTM-KSP4LST